Call Center Workforce Management Software

AI-powered omnichannel SaaS platform for strong relationships between teams and customers. Increase engagement, evaluate interactions, and go above and beyond.

Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…

Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.

Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and ma…

Talkdesk is a cloud-based contact center platform that helps businesses improve customer service using artificial intelligence.

NVIDIA Jarvis, a real-time conversational AI platform, leverages GPU acceleration for multimodal services. With modules for speech recognition, synthesis, language understanding, and computer vision fusion, Jarvis powers interactive virtual assistan…

LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.

NICE CXone is an integrated Customer Interaction Management (CIM) platform that provides contact center and customer service solutions. It includes a variety of features such as call automation, customer experience analytics, workflow management, an…

CloudTalk is a hosted platform for business telephone communication. It provides the ability to establish and receive calls over the Internet, as well as manage the customer database and interact with customers through various communication channels.

Playvox is a cloud-native customer service management platform that provides tools for monitoring and evaluating the performance of customer service agents, as well as for training and improving their professional skills.

Squaretalk offers high-performance all-in-one cloud contact center solutions that integrate seamlessly into existing enterprise systems. It also includes call routing, call analytics, workforce management, and other features that help optimize conta…

Consolidates HR, IT, and Finance functions into one unified platform, centralizing scattered workforce systems like payroll, expenses, benefits, and device management.

Ozonetel provides businesses with advanced cloud communication solutions, such as cloud telephony, call center software, voice broadcasting, SMS services, and WhatsApp Business API integration. The KooKoo platform, offered by Ozonetel, provides vers…

Javelo is a comprehensive HR platform designed to optimize interviews, performance reviews, and employee engagement. It offers a range of features to streamline HR processes and foster collaboration, including continuous performance monitoring, ligh…

VoiceSpin offers AI-powered, cloud-based contact center solutions designed to support, engage, and sell across multiple channels. Its advanced features include CRM integration, omnichannel communication, intelligent call routing, automatic call dist…

ServiceNow Customer Service Management is a solution for automating and optimizing customer service in organizations. This platform aims to improve the interaction between the company and its customers by providing tools to effectively solve problem…

Netchex is a cloud-based HR management and payroll system, streamlining HR processes. It offers payroll, benefits, time tracking, onboarding, and reporting services for businesses of all sizes.