Software
We've compiled a list of 170 free and paid alternatives to LiveAgent. The primary competitors include VWO Engage (PushCrew), Softr. In addition to these, users also draw comparisons between LiveAgent and ZoomInfo SalesOS, ZoomInfo Chat, Jira. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
We've compiled a list of 170 free and paid alternatives to LiveAgent. The primary competitors include VWO Engage (PushCrew), Softr. In addition to these, users also draw comparisons between LiveAgent and ZoomInfo SalesOS, ZoomInfo Chat, Jira. Also you can look at other similar options here: Call and Contact Center Software, Call Recording Software.
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VWO Engage enhances user engagement through targeted notifications. This tool enables creation of personalized messages such as promotions, cart reminders, and subscription requests, triggered by user actions on the website.
68
Softr is a platform for creating websites and web applications without code. It provides tools for quick creation of websites, online stores, landings, blogs and other online projects.
81
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
63
A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…
201
Jira, a project management and issue tracking system, empowers software development teams with robust features for task organization, progress tracking, and client feedback management.
143
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104
Userlike is a customer messaging platform that enables businesses to chat with their website visitors and customers in real-time. It provides a seamless communication experience through various channels, including live chat, chatbots, WhatsApp, Face…
92
A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…
88
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
71
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
LiveAgent is a software for providing customer support and keeping records of calls in team structures. It simplifies the process of processing customer questions and ensures effective information exchange within the team.
Windows
Web-Based
Linux
iPad
Android
iPhone
LiveAgent Helpdesk is a multichannel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter, and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and monitor Tweets mentioning your brand or important keywords — all from one place.
Access Controls/Permissions
Third Party Integrations
Activity Dashboard
Task Management
Workflow Management
Website Integration
WYSIWYG Editor
Voice Customization
VoIP
Text Editing
Social Media Integration
Routing
Recording
Procurement Management
Offline Form
Multiple Scripts
Multi-Language
Incident Management
Full Text Search
File Transfer
File Sharing
File Management
Email Tracking
Email Monitoring
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Customer Support
Corrective and Preventive Actions (CAPA)
Cataloging/Categorization
Canned Responses
Call Recording
Call Center Integration
CMDB
Auto-Responders
Analytics
Agent Interface
Account Management
Decision Support
Online Forums
Email Alerts
Video Chat
Customer Experience Management
Geotargeting
Quality Assurance
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
On-Demand Recording
Two-Way Audio & Video
Caller ID
Call Monitoring
Voice Mail
Service Level Agreement (SLA) Management
Email Distribution
Customer Complaint Tracking
Video Support
Employee Activity Monitoring
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Customer Communication
Automated Routing
Usage Tracking/Analytics
Customer Management
Issue Tracking
SSL Security
Transfers/Routing
Customer Service Analytics
Support Ticket Management
Alerts/Escalation
Performance Management
Social Media Monitoring
Multi-Channel Communication
Customer Engagement
Appointment Management
Negative Feedback Management
Multi-Channel Data Collection
For Startups
Customer Social Profiles
Issue Management
Configurable Workflow
Lead Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
Real-Time Chat
Inbox Management
Batch Communications
Real-time Consumer-facing Chat
Proactive Chat
Personalization
Communication Management
Campaign Management
Interaction Tracking
Feedback Management
Surveys & Feedback
Archiving & Retention
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Callback Scheduling
Real Time Data
Real Time Monitoring
Real Time Analytics
Quality Management
Change Management
API
Workflow Configuration
Tagging
Rules-Based Workflow
Real Time Updates
Real Time Notifications
Collaboration Tools
Progress Tracking
Prioritization
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Task Progress Tracking
Role-Based Permissions
Customizable Fields
Search/Filter
Performance Metrics
Monitoring
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Template Management
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Multi-Channel Management
Mobile Access
Document Storage
Customer Database
Contact Management
Client Management
Alerts/Notifications
Activity Tracking
Self Service Portal
Reporting/Analytics
Video Conferencing
Live Chat
Call Routing
Client Portal
Audit Trail
Customer Segmentation
Call Transfer
CRM
Text to Speech
Onboarding
Remote Support
Gamification
Knowledge Management
Softphone
Phone Key Input
Manual Dialer
Blended Call Center
VoIP Connection
IVR/Voice Recognition
Shared Inboxes
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