Software
We've compiled a list of 90 free and paid alternatives to Playvox. The primary competitors include Asana, Salesforce Sales Cloud. In addition to these, users also draw comparisons between Playvox and Freshdesk, Kavkom, Genesys Cloud CX. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Quality Assurance Software.
We've compiled a list of 90 free and paid alternatives to Playvox. The primary competitors include Asana, Salesforce Sales Cloud. In addition to these, users also draw comparisons between Playvox and Freshdesk, Kavkom, Genesys Cloud CX. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Quality Assurance Software.
391
Asana is a comprehensive project management software that enables teams to efficiently manage tasks and projects. Its features include task creation and assignment, priority setting, progress tracking, and file attachment.
90
Elevate customer engagement with Sales Cloud - customizable SaaS platform. Unify marketing, lead gen, sales, and analytics seamlessly. Access a plethora of apps via AppExchange. Browser and mobile-friendly, it fosters real-time collaboration through…
87
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
86
Kavkom: Cloud-connected mobile telephony offering prorated billing, unlimited calls, call recording, IVR, voicemail, click-to-call, advanced stats, dedicated manager, number portability, HD voice quality, and virtual numbers. Suitable for mobile age…
82
Genesys Cloud CX elevates customer engagement across diverse industries. Offering advanced tools for contact centers and CRM, it streamlines call routing, workflow management, and enhances service processes.
81
BirdEye helps businesses manage customer feedback, online reviews, and social media mentions. It provides tools for reputation management, customer experience, and marketing. BirdEye allows you to monitor and respond to reviews, collect customer fee…
80
Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and ma…
80
Nextiva's business phone app provides a complete solution, offering unlimited HD voice calls, video conferencing, SMS/MMS messaging, call routing, advanced voicemail, custom caller ID, screen sharing, and instant messaging in a single app. Take adva…
79
Survicate: SMB-focused tool for comprehensive customer feedback. Features website surveys, widgets, email surveys, and NPS campaigns. Centralize feedback for improved satisfaction and loyalty.
77
Level up your business with NiceJob, the reputation marketing platform. Automate reviews, boost conversions, and become a top-rated choice.
57
Playvox is a cloud-native customer service management platform that provides tools for monitoring and evaluating the performance of customer service agents, as well as for training and improving their professional skills.
Playvox is a cloud-native customer service management platform that provides tools for monitoring and evaluating the performance of customer service agents, as well as for training and improving their professional skills.
Web-Based
Playvox helps companies improve the efficiency and quality of customer service by automating the evaluation and training of staff.
Workforce Management
Third Party Integrations
For Call Centers
Employee Onboarding
Employee Coaching Tools
Data Import/Export
Employee Reward Programs
Customer Experience Management
KPI Monitoring
Survey/Poll Management
Customer Surveys
Call Monitoring
Automated Routing
Support Ticket Management
Alerts/Escalation
Performance Management
Multi-Channel Communication
Labor Forecasting
Employee Scheduling
Knowledge Base Management
Campaign Management
Process/Workflow Automation
Interaction Tracking
Feedback Management
Surveys & Feedback
Single Sign On
Multiple User Accounts
Automated Scheduling
Customizable Templates
Visual Analytics
Real Time Data
Data Visualization
Trend Analysis
Real Time Monitoring
Real Time Analytics
Quality Management
Real Time Updates
Real Time Notifications
Collaboration Tools
Search/Filter
Performance Metrics
Monitoring
Reporting & Statistics
Real Time Reporting
Compliance Management
Alerts/Notifications
Reporting/Analytics
Live Chat
CRM
API
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