Software
We've compiled a list of 92 free and paid alternatives to Salesforce Service Cloud. The primary competitors include VWO Engage (PushCrew), RocketReach. In addition to these, users also draw comparisons between Salesforce Service Cloud and ZoomInfo SalesOS, FaceUp Whistleblowing System, ZoomInfo Chat. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Software.
We've compiled a list of 92 free and paid alternatives to Salesforce Service Cloud. The primary competitors include VWO Engage (PushCrew), RocketReach. In addition to these, users also draw comparisons between Salesforce Service Cloud and ZoomInfo SalesOS, FaceUp Whistleblowing System, ZoomInfo Chat. Also you can look at other similar options here: Call and Contact Center Software, Contact Center Software.
79
VWO Engage enhances user engagement through targeted notifications. This tool enables creation of personalized messages such as promotions, cart reminders, and subscription requests, triggered by user actions on the website.
77
RocketReach is a comprehensive platform that provides email lookup and contact information for professionals. It helps you find email addresses, phone numbers, and social media profiles of individuals and businesses.
82
This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
74
FaceUp is a secure, user-friendly whistleblowing platform and HR tool. It enables easy reporting of wrongdoing by employees and students. This comprehensive system ensures ethical standards are upheld.
68
A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…
519
394
Asana is a comprehensive project management software that enables teams to efficiently manage tasks and projects. Its features include task creation and assignment, priority setting, progress tracking, and file attachment.
119
Sales Hub, powered by HubSpot CRM a powerful platform that delivers effective deal closing, relationship-building and optimized pipeline management.
86
Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
83
Salesflare CRM tool tailored for startups and small businesses, streamlining user engagement with its zero-input sales pipeline. By automating data entry and tracking interactions across multiple platforms, including social media and email, it simpl…
81
Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and manage customer service data.
Salesforce Service Cloud is an integrated platform that enables businesses to optimize customer experience through a ticket management system, knowledge base, and social media. Provide fast and personalized support by using analytics to track and manage customer service data.
Web-Based
iPad
Android
iPhone
Access Controls/Permissions
Third Party Integrations
Document Management
Activity Dashboard
Task Management
Workflow Management
Website Integration
Utility Billing
Taxation & Assessment
Social Media Integration
Service Request Management
Service Catalog
Routing
Records Management
Problem Management
Predictive Dialer
Permit Issuance
Payment Collection in the Field
Offline Form
Multi-Location
Multi-Language
Location Tracking
Job Scheduling
Incident Reporting
Incident Management
IT Incident Management
GPS
Full Text Search
For Call Centers
File Sharing
File Management
Equipment Maintenance
Email Tracking
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Corrective and Preventive Actions (CAPA)
Event Logs
Contract/License Management
Code Enforcement
Cataloging/Categorization
Canned Responses
Call Recording
Auto-Responders
Technician Management
Online Forums
Maintenance Scheduling
Job Tracking
Dispatch Management
Email Alerts
Customer Experience Management
Geotargeting
Quality Assurance
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
Caller ID
Call Monitoring
Training Management
Risk Assessment
Risk Analysis
Risk Alerts
Inspection Management
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Issue Tracking
Virtual Assistant
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Capacity Management
Performance Management
Social Media Monitoring
Multi-Channel Communication
For iPad Devices
For Insurance Industry
Appointment Management
Lead Distribution
Issue Management
Configurable Workflow
Content Library
Lead Management
Sales Pipeline Management
Labor Forecasting
Online Time Clock
Employee Scheduling
Availability Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Communication Management
Campaign Management
Historical Reporting
Interaction Tracking
Feedback Management
Surveys & Feedback
Configuration Management
Electronic Signature
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Callback Scheduling
Job Management
Data Visualization
Work Order Management
Real Time Monitoring
Real Time Analytics
Purchasing & Receiving
Inventory Control
Change Management
API
Workflow Configuration
Tagging
Real Time Updates
Real Time Notifications
Collaboration Tools
Prioritization
Projections
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Reminders
Customizable Fields
Status Tracking
Performance Metrics
Monitoring
Inventory Management
For Small Businesses
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Audit Management
Approval Process Control
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Quotes/Estimates
Project Management
Multi-Channel Management
Mobile Access
Job Costing
Fixed Asset Management
Document Storage
Customer Database
Contact Management
Compliance Management
Calendar Management
Budgeting/Forecasting
Alerts/Notifications
Billing & Invoicing
Asset Tracking
Activity Tracking
Self Service Portal
Reporting/Analytics
File Storage
Live Chat
Release Management
Call Routing
Client Portal
Service History
Asset Lifecycle Management
Audit Trail
Call Transfer
IT Asset Management
Call Tracking
Accounting Integration
CRM
Scheduling
Knowledge Management
Progressive Dialer
Manual Dialer
Blended Call Center
IVR/Voice Recognition
Call List Management
Bid Management
Safety Incident Management
Investigation Management
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