109 ServiceNow Customer Service Management Alternatives and Competitors in 2024

Subscription

VWO Engage enhances user engagement through targeted notifications. This tool enables creation of personalized messages such as promotions, cart reminders, and subscription requests, triggered by user actions on the website.

VWO Conversion Optimization Platform

Free Trial Subscription

Try for free

VWO is an all-in-one optimization platform that helps you enhance the entire audience journey. The VWO Platform offers a range of top-notch optimization products tailored to your audience journey and needs, providing a full suite of tools to enhance…

VWO Conversion Optimization Platform icon

ZoomInfo SalesOS

Free Trial

This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.

FaceUp Whistleblowing System

Free Trial Subscription

FaceUp is a secure, user-friendly whistleblowing platform and HR tool. It enables easy reporting of wrongdoing by employees and students. This comprehensive system ensures ethical standards are upheld.

ZoomInfo Chat

Subscription

A B2B conversational marketing platform based on human interaction, ZoomInfo Chat accelerates sales team contact. Instant alerts notify the team of new and repeat visitors, increasing the likelihood of scheduling valuable meetings with potential cus…

958

Atom

Free

A hackable text editor for the 21st Century.

508

Lucidchart

Online diagram and flowchart software that supports Microsoft Visio import and can work on any...

391

Asana

Free Free Trial Subscription

Asana is a comprehensive project management software that enables teams to efficiently manage tasks and projects. Its features include task creation and assignment, priority setting, progress tracking, and file attachment.

155

Zapier

Zapier enables you to automate tasks between other online services (services like Salesforce...

monday.com

Free Free Trial Subscription

A versatile cloud-based platform, optimizes project management and team collaboration. Boosting productivity across software development, marketing, sales CRM, HR, it empowers seamless task tracking, deadline management, and analytics for enhanced p…

ServiceNow Customer Service Management

ServiceNow Customer Service Management Platforms

Windows

Web-Based

iPad

Mac

Android

iPhone

ServiceNow Customer Service Management Overview

ServiceNow CSM provides tools for managing customer requests, automating the process of handling questions and issues, and analyzing data to improve the quality of service. The platform can be used in various industries such as finance, technology, healthcare, and others.

ServiceNow Customer Service Management Features

Workforce Management

Workflow Management

Third Party Integrations

Social Media Integration

Self-service Analytics

Predictive Analytics

Order Tracking

No-Code

Multi-Language

Mobile App

Incident Management

Full Text Search

Drag & Drop

Data Import/Export

Agent Interface

On-Demand Communications

Issue Auditing

Call List Management

Customer Experience Management

Computer Telephony Integration

Call Reporting

Call Center Management

Data Connectors

Interactive Content

Caller ID

Call Monitoring

Service Level Agreement (SLA) Management

Support Ticket Tracking

Queue Management

Help Desk Management

Automated Routing

Virtual Assistant

Chatbot

Support Ticket Management

Alerts/Escalation

Performance Management

Multi-Channel Communication

Appointment Management

Issue Management

Configurable Workflow

Sales Trend Analysis

Knowledge Base Management

Content Management

Event Triggered Actions

SMS Messaging

Personalization

Communication Management

Campaign Management

Application Management

Process/Workflow Automation

Interaction Tracking

Self Service Data Preparation

AI/Machine Learning

Surveys & Feedback

Engagement Tracking

Visual Analytics

Special Order Management

Real Time Data

Order Fulfillment

Trend Analysis

Sales Orders

Real Time Monitoring

Real Time Analytics

Quality Management

Order Entry

Workflow Configuration

Tagging

Rules-Based Workflow

Real Time Updates

Real Time Notifications

Prioritization

Commenting/Notes

Chat/Messaging

Assignment Management

Role-Based Permissions

Project Workflow

Customizable Fields

Collaboration Tools

Business Process Automation

Search/Filter

Purchase Order Management

Performance Metrics

Monitoring

Inventory Management

Email Management

Customer History

Contact Database

Activity Dashboard

Reporting & Statistics

Real Time Reporting

Inventory Optimization

Customer Database

Contact Management

Alerts/Notifications

Access Controls/Permissions

Self Service Portal

Reporting/Analytics

User Management

Machine Learning

Live Chat

Call Routing

Product Catalog

Natural Language Processing

Call Transfer

Call Tracking

CRM

Task Management

API

ServiceNow Customer Service Management Alternatives

ServiceNow Customer Service Management

ServiceNow Customer Service Management Platforms

ServiceNow Customer Service Management Video and Screenshots

ServiceNow Customer Service Management Overview

ServiceNow Customer Service Management Features

Top ServiceNow Customer Service Management Alternatives

ServiceNow Customer Service Management Categories