Software
We've compiled a list of 78 free and paid alternatives to CallMiner Eureka. The primary competitors include VWO Insights - Mobile App, VWO Data360. In addition to these, users also draw comparisons between CallMiner Eureka and VWO Conversion Optimization Platform, VWO Personalization, ZoomInfo SalesOS. Also you can look at other similar options here: Call and Contact Center Software, Speech Analytics Software.
We've compiled a list of 78 free and paid alternatives to CallMiner Eureka. The primary competitors include VWO Insights - Mobile App, VWO Data360. In addition to these, users also draw comparisons between CallMiner Eureka and VWO Conversion Optimization Platform, VWO Personalization, ZoomInfo SalesOS. Also you can look at other similar options here: Call and Contact Center Software, Speech Analytics Software.
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This B2B sales prospecting software identifies your ideal customer profile and pinpoint ready-to-buy prospects, accelerating both pipeline and revenue generation. Elevate your sales strategy with ZoomInfo SalesOS.
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Freshdesk is a cloud-based customer service management and support software. This platform provides tools for maintaining a knowledge base, tracking customer questions and requests, and automating request processing.
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CallMiner Eureka is an analytics platform for analyzing audio recordings and textual content in contact centers. It uses speech recognition, machine learning, and data analytics technologies to extract useful information from speech messaging.
CallMiner Eureka is an analytics platform for analyzing audio recordings and textual content in contact centers. It uses speech recognition, machine learning, and data analytics technologies to extract useful information from speech messaging.
Web-Based
CallMiner Eureka allows organizations to automate the monitoring of conversations in contact centers, identify key topics, determine the mood of customers and agents, and provide analysis of the quality of customer service.
Third Party Integrations
Predictive Analytics
Multiple Scoring Models
Employee Coaching Tools
Dashboard
Categorization/Grouping
Call Recording
Blended Call Center
Speech-to-Text Analysis
Audio Capture
Automatic Transcription
Customer Experience Management
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Logging
KPI Monitoring
Call Monitoring
Text Analysis
Alerts/Escalation
Sentiment Analysis
Multi-Channel Communication
Negative Feedback Management
Multi-Channel Data Collection
Campaign Management
Process/Workflow Automation
AI/Machine Learning
Feedback Management
Real Time Monitoring
Real Time Analytics
Quality Management
Data Security
Tagging
Real Time Updates
Chat/Messaging
Search/Filter
Performance Metrics
Activity Dashboard
Reporting & Statistics
Reporting/Analytics
Customer Segmentation
IVR/Voice Recognition
API
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Speech Recognition Software Complaint Management Software Analytics Platforms Customer Success Software Customer Experience Software Conversational AI Platforms Machine Learning Software Conversation Intelligence Software Speech Analytics Software Contact Center Quality Assurance Software Contact Center Software CCI Software (Call Center Infrastructure) Data Visualization Tools
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