164个 NICE CXone 替代品和类似软件在2024年

VWO Data360

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VWO Data360：先进的数据分析和优化平台。从网络分析、客户关系管理及更多方面获取洞察力。使用 ML/AI 进行自动测试，以改进数字产品，为明智决策提供强大的报告和数据可视化。

FaceUp Whistleblowing System

Free Trial Subscription

FaceUp 是一个安全、用户友好的举报平台和人力资源工具。它能让员工和学生轻松举报不法行为。这一综合系统可确保道德标准得到维护。

ZoomInfo Chat

Subscription

ZoomInfo Chat 是一个基于人际互动的 B2B 会话营销平台，可加速销售团队的联系。即时提醒会通知团队新访客和老访客，从而提高与潜在客户安排有价值会议的可能性。

ZoomInfo SalesOS

Free Trial

这款 B2B 销售潜在客户挖掘软件可识别您的理想客户档案并精确定位准备购买的潜在客户，从而加快销售管道和创收速度。使用 ZoomInfo SalesOS 提升您的销售战略。

Genesys Cloud CX

Free Trial Subscription

Genesys Cloud CX 可提升各行各业的客户参与度。它为联络中心和客户关系管理（CRM）提供了先进的工具，可简化呼叫路由、工作流管理并增强服务流程。

VoiceSpin

Subscription

VoiceSpin 提供基于人工智能的云呼叫中心解决方案，旨在支持、吸引和销售多渠道客户。其先进功能包括 CRM 集成、全渠道通信、智能呼叫路由、自动呼叫分配（ACD）、IVR、呼叫监控和分析以及劳动力管理。

Aloware

Free Trial Subscription

基于云的呼叫中心和销售平台。通过自动呼叫分配和 CRM 集成等功能简化客户互动。集中沟通渠道，优化销售和支持流程。

Samsung Contact Center Pro

Subscription

Samsung Contact Center Pro 用于管理联络中心的大量来电和去电。该软件旨在优化联络中心操作员的工作，并改善通过电话与客户的互动。

Freshdesk

Free Trial Subscription

Freshdesk 是一款基于云的客户服务管理和支持软件。该平台提供用于维护知识库、跟踪客户问题和请求以及自动处理请求的工具。

LiveAgent

Free Free Trial Subscription

LiveAgent 是一款用于在团队结构中提供客户支持和保存通话记录的软件。它简化了处理客户问题的流程，并确保团队内部有效的信息交流。

NICE CXone

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NICE CXone 平台

Windows

Web-Based

Linux

NICE CXone 特点

Workforce Management

Workflow Management

Voice Customization

VoIP

Third Party Integrations

Social Media Integration

Shift Swapping

Scheduled Recording

Request Assignment

Recruitment Management

Recording

Predictive Dialer

Multiple Scripts

Multi-Language

List Management

For Call Centers

File Transfer

FTC Compliance

FCC Compliance

Employee Coaching Tools

Drag & Drop

Customizable Branding

Categorization/Grouping

Call Scheduling

Call Recording

Automatic Lead Distribution

Auto-Responders

Progressive Dialer

Preview Dialer

Power Dialer

Phone Key Input

Manual Dialer

Blended Call Center

Automatic Outbound Dialer

Speech-to-Text Analysis

VoIP Connection

Call Disposition

Email Alerts

Customer Experience Management

Outbound Call Center

Inbound Call Center

Computer Telephony Integration

Call Scripting

Call Logging

Call Center Management

Automatic Call Distribution

Auto-Dialer

Survey/Poll Management

Customer Surveys

On-Demand Recording

Call Monitoring

Voice Mail

Service Level Agreement (SLA) Management

Skills Tracking

Support Ticket Tracking

Queue Management

Macros/Templated Responses

Automated Routing

Virtual Assistant

Customer Service Analytics

Alerts/Escalation

Performance Management

Multi-Channel Communication

Appointment Management

Labor Forecasting

Employee Scheduling

Knowledge Base Management

Event Triggered Actions

SMS Messaging

Real-Time Chat

Inbox Management

Communication Management

Campaign Management

Process/Workflow Automation

Interaction Tracking

AI/Machine Learning

Variable Workforce

Feedback Management

Employee Management

Contractor Management

Surveys & Feedback

Archiving & Retention

Multiple User Accounts

Automated Scheduling

Customizable Templates

Callback Scheduling

Timesheet Management

Real Time Analytics

Quality Management

Workflow Configuration

Tagging

Real Time Updates

Customizable Forms

Chat/Messaging

Performance Metrics

Email Management

Customer History

Contact Database

Activity Dashboard

Reporting & Statistics

Remote Access/Control

Real Time Reporting

Multi-Channel Management

Customer Database

Contact Management

Budgeting/Forecasting

Alerts/Notifications

Activity Tracking

Access Controls/Permissions

Self Service Portal

Reporting/Analytics

Time Off Management

Live Chat

Employee Database

Call Tagging

Call Routing

Call Transfer

Leaderboards

Call Tracking

CRM

Text to Speech

IVR/Voice Recognition

API

Customer Journey Mapping

NICE CXone 替代品

NICE CXone

NICE CXone 平台

NICE CXone 视频和截图

NICE CXone 概览

NICE CXone 特点

最佳NICE CXone替代方案

NICE CXone 类别