软件
我们整理了一个包含92个免费和付费的Salesforce Service Cloud替代方案的列表。主要竞争对手包括：VWO Engage (PushCrew)， RocketReach。除了这些之外，用户还会将Salesforce Service Cloud与ZoomInfo SalesOS， FaceUp Whistleblowing System， ZoomInfo Chat进行比较。此外，您还可以在这里查看其他类似的选项：呼叫和联络中心软件， 联络中心软件。
我们整理了一个包含92个免费和付费的Salesforce Service Cloud替代方案的列表。主要竞争对手包括：VWO Engage (PushCrew)， RocketReach。除了这些之外，用户还会将Salesforce Service Cloud与ZoomInfo SalesOS， FaceUp Whistleblowing System， ZoomInfo Chat进行比较。此外，您还可以在这里查看其他类似的选项：呼叫和联络中心软件， 联络中心软件。
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VWO Engage 可通过有针对性的通知提高用户参与度。该工具可创建个性化信息，如促销、购物车提醒和订阅请求，由用户在网站上的操作触发。
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这款 B2B 销售潜在客户挖掘软件可识别您的理想客户档案并精确定位准备购买的潜在客户，从而加快销售管道和创收速度。使用 ZoomInfo SalesOS 提升您的销售战略。
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FaceUp 是一个安全、用户友好的举报平台和人力资源工具。它能让员工和学生轻松举报不法行为。这一综合系统可确保道德标准得到维护。
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ZoomInfo Chat 是一个基于人际互动的 B2B 会话营销平台，可加速销售团队的联系。即时提醒会通知团队新访客和老访客，从而提高与潜在客户安排有价值会议的可能性。
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Genesys Cloud CX 可提升各行各业的客户参与度。它为联络中心和客户关系管理（CRM）提供了先进的工具，可简化呼叫路由、工作流管理并增强服务流程。
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Salesforce Service Cloud 是一个集成平台，可帮助企业通过票单管理系统、知识库和社交媒体优化客户体验。通过使用分析跟踪和管理客户服务数据，提供快速和个性化的支持。
Salesforce Service Cloud 是一个集成平台，可帮助企业通过票单管理系统、知识库和社交媒体优化客户体验。通过使用分析跟踪和管理客户服务数据，提供快速和个性化的支持。
Web-Based
iPad
Android
iPhone
Access Controls/Permissions
Third Party Integrations
Document Management
Activity Dashboard
Task Management
Workflow Management
Website Integration
Utility Billing
Taxation & Assessment
Social Media Integration
Service Request Management
Service Catalog
Routing
Records Management
Problem Management
Predictive Dialer
Permit Issuance
Payment Collection in the Field
Offline Form
Multi-Location
Multi-Language
Location Tracking
Job Scheduling
Incident Reporting
Incident Management
IT Incident Management
GPS
Full Text Search
For Call Centers
File Sharing
File Management
Equipment Maintenance
Email Tracking
Drag & Drop
Data Import/Export
Dashboard
Customizable Branding
Corrective and Preventive Actions (CAPA)
Event Logs
Contract/License Management
Code Enforcement
Cataloging/Categorization
Canned Responses
Call Recording
Auto-Responders
Technician Management
Online Forums
Maintenance Scheduling
Job Tracking
Dispatch Management
Email Alerts
Customer Experience Management
Geotargeting
Quality Assurance
Screen Sharing
Outbound Call Center
Inbound Call Center
Computer Telephony Integration
Call Scripting
Call Reporting
Call Logging
Call Center Management
Automatic Call Distribution
Survey/Poll Management
Caller ID
Call Monitoring
Training Management
Risk Assessment
Risk Analysis
Risk Alerts
Inspection Management
Service Level Agreement (SLA) Management
Customer Complaint Tracking
Support Ticket Tracking
Queue Management
Macros/Templated Responses
Help Desk Management
Automated Routing
Issue Tracking
Virtual Assistant
Transfers/Routing
Support Ticket Management
Alerts/Escalation
Capacity Management
Performance Management
Social Media Monitoring
Multi-Channel Communication
For iPad Devices
For Insurance Industry
Appointment Management
Lead Distribution
Issue Management
Configurable Workflow
Content Library
Lead Management
Sales Pipeline Management
Labor Forecasting
Online Time Clock
Employee Scheduling
Availability Management
Discussions/Forums
Knowledge Base Management
Content Management
Event Triggered Actions
Widgets
Transcripts/Chat History
SMS Messaging
Real-Time Chat
Real-time Consumer-facing Chat
Proactive Chat
Communication Management
Campaign Management
Historical Reporting
Interaction Tracking
Feedback Management
Surveys & Feedback
Configuration Management
Electronic Signature
Single Sign On
Multiple User Accounts
Email Templates
Customizable Templates
Callback Scheduling
Job Management
Data Visualization
Work Order Management
Real Time Monitoring
Real Time Analytics
Purchasing & Receiving
Inventory Control
Change Management
API
Workflow Configuration
Tagging
Real Time Updates
Real Time Notifications
Collaboration Tools
Prioritization
Projections
Forms Management
Customizable Forms
Commenting/Notes
Chat/Messaging
Assignment Management
Reminders
Customizable Fields
Status Tracking
Performance Metrics
Monitoring
Inventory Management
For Small Businesses
Email Management
Customizable Reports
Customer History
Contact Database
Case Management
Audit Management
Approval Process Control
Reporting & Statistics
Remote Access/Control
Real Time Reporting
Quotes/Estimates
Project Management
Multi-Channel Management
Mobile Access
Job Costing
Fixed Asset Management
Document Storage
Customer Database
Contact Management
Compliance Management
Calendar Management
Budgeting/Forecasting
Alerts/Notifications
Billing & Invoicing
Asset Tracking
Activity Tracking
Self Service Portal
Reporting/Analytics
File Storage
Live Chat
Release Management
Call Routing
Client Portal
Service History
Asset Lifecycle Management
Audit Trail
Call Transfer
IT Asset Management
Call Tracking
Accounting Integration
CRM
Scheduling
Knowledge Management
Progressive Dialer
Manual Dialer
Blended Call Center
IVR/Voice Recognition
Call List Management
Bid Management
Safety Incident Management
Investigation Management
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