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Turn delivery into marketing and customer success !
Turn delivery into marketing and customer success !
Shipup Platforms
iPad
iPhone
Mac
Android
Web-Based
Windows
Shipup Video and Screenshots
Shipup Overview
Shipup is a solution dedicated to enhance e-merchants delivery experience
A customer-centric tracking solution awarded many times: - Deliver 2018 - "Game changer" award - Connected Retail Nightshow 2018 - Best customer support innovation - St*rt me up (Fevad & KPMG's directory) - Shipup idientifed as one of the most innovative and competitive eComerce solution
Shipup offers your customers a unique and customized delivery experience via several features:
Proactive notifications : notify and reassure your clients in real time - Track all your packages in real time (tracking rate > 97%) - Send proactive and customized notifications to your customers during delivery - Foster a new marketing tool: a 70% open rate for your notifications and 30% click Tracking page : engage and retain your customers - Create your own branded tracking page on your website - Use our powerful drag and drop builder - Increase your customer retention Cut down your support - Anticipate incidents during delivery (tickets reduced by half) - Ease your customer support’s life Feedbacks : limit your churn - Collect your customers’ feedbacks when they get their packages - Turn possible detractors into ambassadors Transporters dashboard: enhance your QoS measurement - Centralize all your packages within a unique platform - Ease your reporting using multi-criteria filters - Connected with +50 transporters Zendesk & Gorgias integration: level up your call-center's efficiency - Get notified on Zendesk or Gorgias as soon as an incident occurs - All your customers’ delivery information directly on Zendesk
Reliable solution - Proven track record Shipup's main benefits : - Lower customer support contact rate (by half ) - Boost customer satisfaction (+7 pts NPS) - Trafic growth (up to +5% ) - Fidelity increase, incremental sales (up to +10% )